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HOW TO CHOOSE THE RIGHT OUTSOURCING PARTNER?​

SPS, the perfect match​

As outsourcing evolves from being a cost-saver to a key strategic business-enabler, selecting the right partner is becoming more important than ever. CXOs are focusing on new criteria to evaluate potential outsourcing service providers.

Beyond cost factors, the three most important selection criteria are:

  • Company-specific proof of ROI for business services
  • Roadmap for process and technology transformation
  • Track record for the specific industry

To fulfil these expectations, providers need the right level of experience and the right team to build, operate and evolve tech-driven outsourcing solutions.

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STRATEGIC OUTSOURCING WITH SPS

TECH-ENABLED BPO​

SPS is a global leader in tech-enabled outsourcing. We power the performance of our clients by providing access to best-in-breed technology and superior business process operations at scale. With our exceptional team and innovation mindset, we help businesses re-imagine workflows, embrace digitalization and super-charge innovation.

 

INNOVATIVE THINKING

Being able to rapidly adopt new technologies and integrate them into core business processes, will be crucial for future success. SPS brings a unique and holistic approach to innovation – delivering the optimal mix of skilled people, process excellence and world-class technology to maximize benefits for our clients. SPS already provides GenAI-enabled BPO services, giving companies direct access to this game-changing technology.

CLIENT-FIRST APPROACH

A successful outsourcing partnership requires a deep understanding of the client’s business, processes and goals. At SPS, we start by analyzing our customers’ operations, and then explore the most effective tech-driven solutions for their unique challenges. This allows us to create tailored offerings that generate real strategic value and a high ROI. Our client-first approach is why SPS’ net promoter score (NPS) is 81, which is considered world-class.

DELIVERY EXCELLENCE

SPS works with over 600 clients around the globe, including 20% of Fortune 100 companies, and has in-depth expertise in the banking, finance, insurance and health sectors. As well as leveraging the know-how gained from working with our global client base, we are constantly innovating, refining and upgrading our processes to ensure our operations maintain the highest world-class standards. This is evident in our industry-leading contract renewal rate of over 95%.

SPS TEAM - THE POWER TO MAKE THINGS POSSIBLE

When it comes to operational transformation, a key challenge is having the right digital and process expertise in place. SPS’ experienced team helps to create and realize new strategic possibilities for our clients. We cut through the noise of the tech market, understanding the right time to invest, and the best technologies to adopt to ensure client success.

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NPS 81

SPS’s net promoter score (NPS) is considered world-class and demonstrates our commitment to customer-centricity, exceptional service and innovation.

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600 LEADING CLIENTS

Our customer base includes 20% of Fortune 100 companies, a key indicator of our widespread influence and reach across industries, countries and cultures.

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GEN AI LEADERSHIP

SPS provides GenAI-enabled BPO services, giving companies direct access to this game changing technology.

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PROVEN EXPERTISE

Our awards and recognition highlight our unwavering dedication to excellence across industries, delivering exceptional customer service.

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STRATEGIC OUTSOURCING PARTNERSHIPS – SUCCESS STORIES

Boosting workforce experience and productivity

 

SPS partnered with one of the UK’s largest supermarket chains to create a people-centric workplace across seven sites, enhancing the employee experience with innovative solutions. By integrating virtual reception, digital mail handling, and hybrid workplace tools into the supermarket’s staff app, SPS streamlined operations and improved flexibility for employees.

This collaboration has transformed the workplace into a model of efficiency and flexibility.

Rapid response times thanks to reliable partner

 

Over a 12-year partnership, SPS has supported a leading financial services company with workplace services, including mailroom and courier management. When the COVID-19 pandemic shifted the business landscape, SPS quickly adapted by implementing a Digital Mail solution, enabling secure, centralized access to correspondence for 29,000 users worldwide. This innovation ensured seamless communication and compliance, with plans to expand to 50,000 users.

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EXPLORE STRATEGIC OUTSOURCING WITH SPS

SPS is redefining strategic outsourcing with cutting-edge digital capabilities, process excellence, and a dedicated team—delivering exceptional results for our clients.

Unlock the power of possibility.