About SPS

One of the world’s leading technology-driven business transformation companies

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NPS SCORE

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RENEWAL RATE

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LEADING CLIENTS

At SPS, we empower businesses to adapt and thrive in a complex, fast-changing world. We accumulate more than 20 years of experience contributing to our client’s continued growth in more than 20 countries and 30 languages, proudly maintaining a world-class Net Promote Score of 81 and a contract renewal rate over 95%.​

Seeking constant evolution through excellence, over the years we have expanded our horizons, going from being one of the world leaders in large-scale document and mail management, to today combining our solid positioning with innovative outsourcing services that optimize business processes and enable our clients enhance their agility and fully focus on their core operations.​

OUR VALUES AND PURPOSE

For our enterprise clients in our focus markets in Switzerland, Germany, Continental Europe, UK, and the US, and in the banking, insurance, and health industries, we are a game changer in digital transformation to improve operations for the better. We give businesses the solutions they need – to have more time exploring new potentials and focusing on their core business. As a global leader, our focus is on the key stakeholders of our clients, their customers as well as their employees.

By connecting the physical and digital worlds we provide them with an exceptional experience with faster turnaround times, better accuracy, and less complexity. All this comes together and resonates in our company purpose:

Unlocking the power of possibility for businesses and the people they serve.

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CLIENTS FIRST

Our clients' needs are at the center of every decision. We help our clients to manage the digital transformation challenge with individual solutions. We generate compelling value-add and cost savings, while meeting compliance requirements.

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DELIVERING EXCELLENCE

We are a safe pair of hands for our clients and deliver on our promises. We continuously improve our processes and ensure market leading standars, cost structures and efficiency rates. We see our operations as "best-in-class" with deep subject matter expertise and experience.

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INNOVATIVE THINKING

We have the expertise to develop leading solutions by combining people, processes, data and the latest technology. Our commitment to innovation is ingrained in our DNA as we continually invest in advancements and foster a culture of Innovation. We value and recognize the contributions of our teams in driving innovation forward.

OUR FOCUS

DRIVING DIGITAL TRANSFORMATION FOR OPERATIONAL EXCELLENCE

Digital transformation is no longer a choice—it’s a necessity. Organizations must leverage cutting-edge technologies and streamlined processes to stay competitive, enhance efficiency, and deliver superior customer experiences.
 
At the heart of digital transformation are eight key pillars summarized below: 

  • Agile & Scalable Operations – Leveraging automation, AI, and workflow-based tracking to enhance efficiency and decision-making.
  • Seamless Collaboration & Engagement – Enabling hybrid workplaces, social collaboration, and smart communication for an empowered workforce.
  • Flexible, Future-Ready Delivery – Supporting onshore, nearshore, offshore, and cloud-ready solutions to meet evolving business needs.
  • Operational Excellence & Innovation – Driving continuous improvement with Lean, Six Sigma, and data-driven validation for smarter, more resilient businesses.

Through these pillars, organizations can transform their operations, enhance agility, and unlock new opportunities for growth.

Is your organization ready to embrace digital transformation? Let's connect and explore how we can drive operational excellence together!

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OUR HISTORY

Foundation of Strategic Clients & Solutions, a unit of Swiss Post in 2007. 

Followed by market entries and foundations in Singapore, Long Island, Hong Kong, Milan, Benelux, Ireland, Vietnam.

Major acquisitions to expand SPS' footprint in the United Kingdom, Ireland, France, Germany and Slovakia.

Divestment: Solution House

Introduction of new Target Operating Model

Opening: DPC, El Paso, Texas, USA

Shared Service Center Banking

Acquisition: DXC Technology, BPO Payroll, TEM & Document Processing business GER, HUN, AUT

Integration Payment Factory

Integrated Digital Transformation Centre (DTC) in Royal Wooton Bassett, UK

Opening: DPC in Szomathely, HUN

Acquisition: Graphic Data POL

Acquisition: Mitie Document Services, UK

Acquisition: Kodak Business Services Asia Pacific

New Ownership: AS Equity Partners acquires SPS

Acquisition: Avaloq Outline CH

Production of the first Sustainability Report

Re-branding to SPS

Acquisition: Mail Professional, GER

LEARN MORE ABOUT SPS

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Executive-Management-Team

SPS is led by a highly motivated team who are committed to addressing the challenge.

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Careers at SPS

As a global full-service provider, we rely on the expertise and performance of our employees who deliver our solutions and support the digital transformation

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Environmental, social, and governance

Sustainability, appreciation of each and every employee, and respect for our environment is embedded in our values

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Awards and Partnerships | SPS

A snapshot of our recent awards, and the partners we are proud to work with

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Podcast The Power of Possibility

Discover exclusive insights from industry leaders on the cutting edge of technology and innovation, with strategies and insights that drive growth in today’s dynamic landscape