93% of CXOs say operational transformation is key for their future success.
It is estimated that there will be more change in the next five years than has occurred in the past 50. Modern organizations are increasingly evaluating outsourcing options to help them adjust to the new operating environment and gain strategic advantages. These include:
- Tech adoption – Leverage technology such as AI, hyper-automation and big data analytics faster than the competition
- Stakeholder experience – Maximize the customer experience to win more business and enhance the employee experience to retain the best workers.
- Race for talent – Overcome shortages of skilled workers, especially digital talent.
- Operational excellence – Outsource non-core activities to optimize operations and improve strategic focus.