Banking, Financial Services and Insurance

A cornerstone of SPS' BFSI offering are our off-site inbound processing centres, capable of handling correspondence through both physical and digital channels. We are fully equipped to securely scan, validate, and extract business information, allowing us to digitally share it with your internal teams for prompt action. Additionally, our sites are equipped to generate new and returned outbound correspondence through multiple channels, tailored to our clients' requirements.

SPS performs cross-channel processing of B2B and B2C onboarding services for multiple BFSI clients. Our workflow strictly complies with all relevant regulatory requirements such as digital customer identification, anti-money-laundering, KYC and counterterrorism. Following onboarding, SPS can also provide ongoing support for all key elements of the end-to-end customer lifecycle, including account changes, policy management, and cancellations.

SPS’ off-site facilities are prepared to manage the range of incoming physical and digital documents submitted to your complaints function. Our teams can swiftly process and triage each complaint, either responding according to an agreed rule set or directing them to the relevant business function when necessary. We also utilise omnichannel customer engagement to keep customers updated, significantly enhancing their overall experience.

SPS provides end to end Payments Processing services from digitising, classification and straight-through processing to exception handling. SPS possesses the capabilities, scale, and experience to handle payment processing at the required volumes for our clients, efficiently processing tens of millions of cheques and other financial transactions annually.

SPS provides comprehensive processing services to financial institutions for credit products, including mortgages, consumer loans, and auto loans. In collaboration with our technology partners, we offer scalable administrative support for loan origination, onboarding, funding, servicing, and collection.

Our insurance claims automation solution supports the efficient and straight-through processing of physical and digital claims. Our end-to-end approach focuses on customer experience from claim submission (first notice of loss) to refund. Around 80% of customers consider changing provider following a negative claim experience – a streamlined approach is key to customer retention.