Customer Communications

Transition seamlessly into the digital era with our trusted omnichannel solution

Our Customer Communications services create one powerful, dynamic communication platform that allows businesses to effectively engage with their customers.

In our connected world, people expect to communicate at any time, from any place, through their preferred channels. While new market entrants are fully digital, established businesses must transform their communication capabilities into an omnichannel strategy. Yet, legacy back-end systems, availability of data in the right format and the ability to orchestrate communication channels pose significant challenges to large companies.

OUR SERVICES INCLUDE

Omnichannel Outbound Communication

Our proprietary platform connects with various back-end systems to receive raw data, transforms it into the required output channel format, and generates and delivers communication via the preferred channel. Connected with our Data & Business Process Management solutions, this creates a secure, end-to-end closed-loop communication.

E-Billing Hub & E-Invoicing

As a payment solutions partner to telcos, health insurances, energy companies, public bodies and banks, we offer a state-of-the-art billing service that allows our clients to provide their end customers with fully digital invoice processing – from invoice receipt, to approval and payment. The whole service runs fully automated on our technology platform using a data-secure handling process.

Learn more about our Billing Hub service

Large-Scale Transactional Print

SPS provides the entire transactional printing cycle and processes high volumes of transactional business documents such as invoices, insurance policies, account statements and customer loyalty schemes. Our large-scale print centers have the capacity for processing large volumes of print data, applying efficient and latest printing technology and preparing physical output for distribution, including managing inserts. Additionally, we consolidate and optimize postage and hand over to postal operators for final delivery.

Dialogue Management

SPS acts as a one-stop-shop for personalized dialogue management. Whether it's flyers, leaflets, or mailings through all channels, handling address and response management, we manage the overall production and take care of your campaign. We provide invaluable analysis, enabling you to gain insightful and actionable information regarding campaign performance.

Learn more about our Dialogue Management services

CASE STUDIES

Train delay compensation through QR Codes

Transforming Customer Communications through Digital Claims Processes enhanced through QR Codes. In our connected world, people expect to communicate at any time, from any place, through their preferred channels. Yet, legacy back-end systems, availability of data in the right format and the ability to orchestrate communication channels pose significant challenges to large companies.

Audi BKK and the people IT ensures

SPS offers an omnichannel solution in the health-care sector which is tailored to personal insurance requirements in the circumstances in
any given case, thereby tapping the full potential of an individual approach

READ THE COMPLETE CASE STUDY

GET IN TOUCH WITH OUR EXPERTS

Transform all types of data streams

As a digital transformation provider in customer communications, SPS is the trusted one-stop-shop to help our clients on their journey. Our omnichannel solution bridges the gap between the legacy world and the digital world. It transforms all types of data streams from any back-end system into the required output format, delivering it in the preferred communication channel. This is achieved through one platform, which is designed and delivered by one provider. We ensure ease of doing business and transparency on data and traceability.

Meanwhile, our large-scale printing facilities are equipped with the latest, sustainable printing technology to ensure quality output for traditional physical communication. Business continuity and comprehensive compliance controls protect your most sensitive data.

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