BANKING | INSURANCE | FINANCIAL SERVICES

SPS offers comprehensive onboarding and compliance services (such as KYC) for financial service providers, banks, leasing companies and insurance companies, and handles cross-channel master data management in your core systems.

Our experts validate new accounts and custodial accounts, capture and verify customer data, and conduct regular KYC and compliance checks for you – always in accordance with AML regulations and in line with sanctions and embargos. Leverage the benefits of our cutting-edge technologies and in-depth industry knowledge so that you can focus on your core business.

SPS's core expertise in master data management is the processing and automated classification of unstructured and structured information across all physical and digital channels – including telephony. This improves data quality, optimizes workflows and helps ensure compliance with regulatory requirements.

SPS uses technologies like artificial intelligence (AI) for incoming customer communication to ensure efficient, customer-friendly operations. Our human chat service with real-time AI integration enables our highly trained experts to provide multilingual customer care at our near- and offshore locations.

SPS handles the processing of all loan, mortgage, credit card and leasing applications and arrangements on your behalf, including omnichannel data collection in a PCI DSS-certified environment and transmission to your core banking system, as well as communication with customers and third parties.

Using automated data validation and processing based on business rules in combination with AI, we speed up processing, increase customer satisfaction and reduce costs. Our technology partners and scalable platforms cover the entire lending value chain from customer onboarding, financing and customer care, including during the repayment period, through to collections.

We help banks with their securities and custody business. Our services support the whole process chain, from opening, managing and closing accounts and depots to entering and reconciling all transactions and managing master data.

We handle corporate actions, special processes and tax matters as well as managing communication with customers, bank departments (such as customer advisors) and third parties. Using onshoring, nearshoring and offshoring paired with innovative technologies like AI and RPA, our team of seasoned experts increase customer satisfaction without the need for major changes to your bank's existing IT.

At SPS, we provide end-to-end payment services for the world's largest banks. Our services span the entire process chain, from the digitization and classification of paper-based payments, to various back-office services for all payment types, right through to special procedures including sanctions checks and fraud detection.

Every year, our 500-plus experts process over 40 million document-based payments in Switzerland and more than 200 million cheques worldwide using the very latest lockbox services, enabling banks to boost their productivity by over 20 per cent.

SPS relieves financial service providers of the administrative burden that comes with complex pension products such as Riester in Germany, by providing customized, modular and flexibly scalable solutions – up to and including full service with customer care.

We want you to be free to focus on your core business. That's why our expert teams in Germany and Hungary, as well as at our offshore location in Vietnam, ensure that the entire contract cycle is managed smoothly and cost effectively. And of course, we guarantee the utmost precision in complying with all regulatory requirements.

We have a team of more than 130 experienced SPS experts in Germany and Hungary who take care of the entire vehicle leasing lifecycle – all from a single source. Our comprehensive support package includes everything from vehicle configuration by your customers to contracts, inventory management and remarketing.

Our omnichannel data collection in a secure digital environment ensures seamless data transfer to your systems. We also handle communication with end customers and third parties. In short, we reduce your processing times and costs while improving quality of service and satisfaction for your end customers.

Our automated claims processing solution ensures efficient, highly automated processing for both physical and digital claims notifications. Our comprehensive approach is designed to provide a first-class customer experience from the moment the claim is filed, right through until the payout.

We use state-of-the-art technologies like AI and machine learning to continuously optimize processes, speed up throughput and minimize error rates. This enables insurers to reduce costs while consistently increasing customer satisfaction.

SPS offers a bespoke Inheritance and Seizure processing service that not only increases the efficiency of your back office, but also significantly improves the customer experience of sensitive topics through case closure and high quality processing. The combination of our people, processes and technology allows your staff to refocus on core tasks.

Our experience and expertise ensures the highest quality of service in the sensitive areas of probate, such as the handling of seizures and meeting your SLAs. Especially when it comes to communicating with customers and obtaining relevant documents, outsourcing creates valuable flexibility.