Image

BANKING, FINANCIAL SERVICES AND INSURANCE

Enhance customer satisfaction, optimize operations, and stay ahead of regulations

Our Banking, Financial Services and Insurance services unlock operational efficiency that positively impacts employee experience, customer loyalty and bottom-line results.

 

The BFSI industry currently faces challenges like increasing regulation, new competition, and the demand for digital client experiences. Best in class processes and the right business partners are crucial to overcoming these challenges and achieving success.​

At SPS, we offer comprehensive outsourcing solutions tailor-made for the BFSI industry. Our services range from onboarding new customers with efficient KYC and AML procedures, processing payments and cheques and managing credit and lending products. For P&C insurances we transform and automate the end-to-end claims process. By combining streamlined back-office processes with AI-enabled workflows and a global talent pool, we provide digital client experiences that meet the highest security standards in the industry.

Through increased process digitalization, we improve customer experience enable faster turnaround times for leading banks and insurance companies around the globe. 

OUR SERVICES INCLUDE

man working with his mobile phone

Payments Processing

SPS provides end to end Payments Processing services from digitizing, classification and straight-through processing to exception handling. We operate Lockbox services for major global banks ensuring the highest level of quality, compliance and fraud prevention.

working with a tablet and a laptop

Credit & Lending Processing

SPS offers Business Process as a Service (BPaaS) offerings for credit products such as mortgages, consumer or auto loans. Together with our technology partners we offer BPaaS for loan origination, onboarding, funding, servicing and collection on a scalable SPS technology platform.

laptop-icons

Onboarding & Compliance Services

SPS performs cross-channel processing of B2B and B2C onboardings and master data management services for banks, investment advisors, leasing companies and insurances. Our workflow strictly complies with all relevant regulatory requirements such as digital customer identification, anti-money-laundering, KYC and counterterrorism. 

reports-graphs-laptop

Leasing Contract Management

At SPS, we manage the entire lifecycle for major leasing companies, e.g. in the automotive industry - from configuring a vehicle, price calculations to inquiries from hand-over to return. Contract documents, invoices, researches, insurance claims, settlements, data entry and payment allocation are just a few examples for our comprehensive service.

hands-laptop-reports

Claims Automation

Our insurance claims automation solution supports the efficient and straight-through processing of physical and digital claims. Our end-to-end approach focusses on customer experience from claim submission (first notice of loss) to refund.

woman working at her desk

Pension Plan Administration

SPS helps insurances and banks to efficiently manage their admin intensive portfolio of products, such as Riester in Germany. SPS offers processing of the complete life cycle of contracts and managing complex cases.

CASE STUDIES

Placeholder image
Case study

Generali Group Switzerland

Discover how Generali Switzerland transformed document processing for faster, more efficient operations.

5 minutes
03 December 2022
Placeholder image
Case study

Cost Reduction Through Outsourcing At A World-Leading Insurance Company

Discover how a top insurer cut costs and backlogs while boosting efficiency through strategic outsourcing.

4 minutes
01 September 2019
Placeholder image
Case study

Professional Document Management For The Viridium Group

Discover how innovative hybrid document delivery revolutionizes professional management for Viridium Group.

4 minutes
09 February 2023

2024 BANKING INDUSTRY STUDY

Did you know that over 60% of institutions consider Business Process Outsourcing (BPO) an effective strategy to tackle challenges like digital transformation, skill shortages, and cost management? A recent study provides detailed insights on these issues.

Currently, the financial sector is searching for over 33,000 new employees, with workforce shortages standing out as a major concern, as highlighted in a survey of banking professionals and executives conducted by the Handelsblatt Research Institute and SPS. More than half of respondents also identified digitalization and cost optimization as top challenges. 

Placeholder image
Whitepaper

Latest Handelsblatt Banking Study

Executive Summary

05 November 2024

DEFINING THE FUTURE OF BANKING

At SPS, we recognize the variety of challenges that banks encounter daily. Get in touch with our experts and discover how SPS can help your company to unlock operational efficiency and improve customer experience. 

people walking towards an office

DISCOVER OTHER RELATED SOLUTIONS

Placeholder image

HR / Payroll

Relieve the burden on HR departments

Placeholder image

Customer Communications

Transition seamlessly into the digital era with our trusted omnichannel solution

Placeholder image

Data & Business Process Management

Transform the way you connect with your clients and manage the entire customer lifecycle

Placeholder image

Health

Empowering your talent to prioritize patient care with innovative automation technology