SPS Hungary

A transformative partner for leading businesses

As the world becomes increasingly volatile, many multinational companies are looking to de-risk their operations, by their locating supportive units – like shared service centers (SSCs) –closer to their home markets. For European companies, Hungary has emerged as a leading choice for near-shoring strategies, due to its strategic location in Central Europe, Western business culture and economic advantages. The country has more than 200 SSCs making it an important hub for multinational operations.

THE NEWEST MEMBER OF SPS' GLOBAL DELIVERY ECOSYSTEM

Hungary is the right shoring enabler as the Global Service Delivery Center to SPS

With two locations in Rábahídvég and Szombathely, SPS Hungary is one of the leading SSCs in the country. It specializes in physical and electronic document management, providing a comprehensive suite of services, including payroll and HR administration, customer support, claims management, invoice processing and mailroom services, in Hungarian, German and English. The Hungarian site has been supporting its partners in the field of HR and administrative services for more than 25 years, with continuously extending staff, which has recently exceeded 500 employees.

As a core part of SPS’ global delivery network, SPS Hungary offers a robust digital infrastructure, best-in-class data-security and a strong technological backbone, which includes the increased adoption of artificial intelligence. By utilizing a combination of advanced automation, deep process knowledge and skilled workers, SPS Hungary can complete complex, high-volume workflows with exceptional accuracy and quality. It can also scale up rapidly in response to demand.

In line with the global SPS guidelines, SPS Hungary commits to participate in the ESG reporting system from 2023 in order to achieve real impact at local level. Focusing on sustainability and environmental impact, employee well-being, diversity & inclusion, as well as business ethics and data&privacy security. Furthermore, the company is certified for ISO 9001 and ISO 27001 and currently the aim is to be certified for ISO 45001 by the end of the year as the management is committed to the health and safety of employees.

As with other SPS units, SPS Hungary has a commitment to quality and continuous improvement. The company maintains a consolidated view on operational parameters through global dashboards, monthly governance calls and stringent compliance frameworks. This all ensures that clients receive a superior service tailored to their specific needs.

Highly educated and professional workforce

Most Hungarians have strong language skills – other languages spoken in Hungary include English and German.

Significant cost benefits

Approximately 30-50% lower personal costs than Western European countries like Germany, Switzerland and the UK.

Favourable exchange rates and investment incentives

Such as tax benefits and cash subsidies, provided by the Hungarian government.

EXPERTISE IN SHARED SERVICES

For market leading partners from banking, auto leasing, pharmaceuticals & public services. Service administration operated also remotely, through the customers’ system environment.

PAYROLL & HR SERVICES (BPS HR)

We do: Payroll & HR Administration, Travel administration, SAP support
We use: Babér, KIDICAP, SAP
For: 120+ partners
From: 4 countries
With: 220+ headcount

DOCUMENT & CASE MANAGEMENT (TBS)

We do: Mailroom & document processing, business administration in autoleasing and claims mgmt.
We use: Kofax, Smartfix, SPS & customer softwares
For: 9 partners
From: 3 countries
With: 210+ headcount

AN ENGAGED WORKFORCE

At SPS Hungary, workforce satisfaction is considered the cornerstone of customer satisfaction and to this end the company has been recognized with multiple awards, highlighting a commitment to creating a positive work environment, marked by trust and transparency.

A number of key workforce initiatives contribute to this. Continuous training and development opportunities, including the SAP University program and career development program, are helping build a strong pipeline for future leaders. Flexible work environments and programs such as the Coffee Talk Meeting Series and Employee Townhalls ensure effective communication and an airing of employee voices. Activities such as the SPS Running Club and various charity events foster a sense of community and shared purpose among staff.

As a result, SPS Hungary can recruit high-quality staff, with a far lower lead time than other Hungarian companies, while employee churn is relatively low.

For us, workplace wellbeing means creating, supporting and maintaining a positive corporate culture - our aim is to create and nurture an inclusive, supportive leadership and corporate culture. Ensuring the physical and mental well-being of our employees is a prerequisite for this.

Employee satisfaction and the promotion of a positive working environment have been a focus area in our company in the past, while the related activities have mostly existed organically as a grassroots initiative in the life of SPS. We maintained and provided additional support to existing initiatives with a positive impact (community-building events, SPS Running Club, etc.). In addition, we have expanded our portfolio with new programs focusing on the physical and mental wellbeing of employees. We have created the SPS Knowledge Space, which supports the education of our employees on mental health through lectures, trainings and the sharing of useful professional materials. And from 2024, in addition to the existing social and mental wellbeing programs, we have added additional programs to our wellbeing concept called Connect with Us.

As a service centre, our business performance and day-to-day operations depend on our employees being happy, engaged and 'well'. So our Wellbeing program is primarily about retention and creating a pleasant, supportive company culture - but of course we also absolutely feel the positive impact of the program when attracting candidates.

In parallel, Global HR has formed a Core Voice working group with local experts to put equity, diversity and inclusion (ED&I) and workplace wellbeing at the heart of HR processes and policies. The initiative aims to enable HR experts from countries to share best practices and advocate for priority issues at local level.

CERTIFICATES

LOVABLE WORKPLACES AWARD

A FAMILY FRIENDLY COMPANY

ISO 9001 QUALITY STANDARDS

ISO 27001 QUALITY STANDARDS

SPS Hungary – A trusted partner

By investing in employee wellbeing and professional growth, SPS Hungary is creating a motivated and engaged workforce that delivers exceptional service to clients. Combined with its industry know how, operational quality and scalable solutions, it is a leading choice for multinationals looking to optimize their back-office functions, including market leading brands from pharmaceutical, service, industry, and auto leasing businesses, and many more.