In a world where businesses are constantly challenged by economic shifts, talent shortages, and evolving customer demands, success requires more than just perseverance—it demands innovation. Discover exclusive insights from industry leaders on the cutting edge of technology and innovation, with strategies and insights that drive growth in today’s dynamic landscape. Join us as we explore how leading companies are leveraging technology and partnerships to overcome obstacles and seize new opportunities.
LIST OF EPISODES
HOW STRATEGIC OUTSOURCING IS TRANSFORMING BFSI
Episode 07
The role of outsourcing in the Banking, Financial Services, and Insurance (BFSI) sector is shifting. Once seen primarily as a way to cut costs, it has become a strategic tool for driving innovation, ensuring regulatory compliance, and enhancing customer experiences. In this episode of The Power of Possibility, Ronak Doshi, Partner at Everest Group, and Michael Neuberg, Head of Global Service Line BFSI at SPS, share insights on how financial institutions are using outsourcing to strengthen digital transformation, improve operational resilience, and navigate an evolving regulatory landscape.
HOW INTELLIGENT DATA PROCESSING IS ROCKING BUSINESS GROWTH
Episode 06
In this episode of The Power of Possibility, we explore the transformative impact of Intelligent Data Processing (IDP) on industries like banking, insurance, and healthcare. By integrating technologies like AI, machine learning, and natural language processing, IDP automates processes, reduces inefficiencies, and handles unstructured data effectively.
WHEN INSURANCE RELIES ON AI
Episode 05
We're currently living through an AI revolution across numerous sectors, but how is it transforming the insurance industry? How can insurers implement automation to improve customer satisfaction and streamline processes?
In this episode, we explore these critical questions with Christian Ott, Director of Global Solution Design Insurance at SPS. Christian shares his expertise on automation's role in claims management, fraud detection, and data optimization, while highlighting strategies for effective implementation. Listen to uncover how these technologies are redefining the future of insurance and driving impactful change.
MASTERING ESG. THE KEY TO COMPETITIVE EDGE
Episode 04
What makes a strong ESG (Environmental, Social, and Governance) strategy essential for today’s businesses? Christina Banahan, Global ESG Director at SPS, discusses the importance of addressing greenwashing, communicating genuine efforts, and using technology for transparency.
Discover how ESG strategies help companies create value, reduce risk, and meet the growing expectations of investors, employees, and customers, driving both sustainability and competitive edge. By embedding ESG into core practices, businesses can build credibility while pursuing lasting impact, attract top talent, and become even more resilient in the face of today’s challenges.
HOW CAN HYBRID MODELS ENDURE?
Episode 03
In this episode of The Power of Possibility, we search for the answer to a crucial question: How can hybrid work models endure in today’s evolving workplace? As companies balance in-office and remote work, what strategies will ensure long-term success? How do factors like productivity, employee retention, and the overall employee experience shape these models? And how can businesses leverage technology and ESG (Environmental, Social, and Governance) to create a sustainable future for hybrid work?
Join Nicole Mangarella, Head of Global Technology and Innovation at SPS, and Susanne Beer, Global Head of Human Resources at SPS, as they share expert insights on hybrid work. They dive into the importance of collaboration tools, space optimization, and how companies can stay competitive by fostering flexible, engaging work environments.
VOICES OF DIGITAL EFFICIENCY, FROM THE SUSTAINABILITY VOICES PODCAST
Episode 02
Listen to a recent Interview with Christina Banahan - Global Director ESG at SPS and Patrick Obeid - CEO & Founder of ESG Flo. In this episode, they discuss the intersection of digital efficiency and sustainability and explore how technologies like AI and cloud computing can drive environmental progress and operational excellence.
ESG Flo is the ESG compliance platform that uses AI to automate the collection and transformation of data into audit-ready metrics. More info: https://www.esgflo.com/
BANKING TRANSFORMED: CX IMPROVEMENTS FOR ACHIEVING GROWTH
Episode 01
In this episode, we explore how automation and AI are transforming the Banking and Financial Services sectors, improving efficiency and personalization. Michael Neuberg, Head of Global Service Line for Banking, Financial Services, and Insurance at SPS, shares insights on how these technologies enhance customer experiences while addressing challenges like data privacy and algorithmic biases. We also discuss strategies for boosting customer loyalty through personalized communication and proactive service offerings.
Insurance & Digitalization
Related collaboration in German
The Digital Insurance Podcast is considered the premium format for all topics related to digital transformation in the insurance industry.
In a joint conversation with podcast host Jonas Piela, Oliver Wibbe, Managing Director of SPS Germany, discussed the industrial use of AI in insurance. The discussion focused specifically on strategies to optimize processes, support employees, reduce costs, and, most importantly, increase customer satisfaction.
More episodes to come soon!