Workplace Experience

Work as we once knew it is no longer. Today, employees have new expectations for the employee/employer relationship and overall workplace experience. Things that were uncommon in the past —like remote and third-place work options—are now things employees expect as standard practice. The digital workplace experience is now as important to employees as the real-world workplace experience. This wasn’t always the case, but changes brought on by the pandemic and shutdowns led to unprecedented shifts in how we work. 

Those changes left lasting impressions on employees and employers about the fundamental idea of what could be accomplished outside of the traditional office—outside of the traditional work arrangement altogether. Today, new working norms have been established.  

Focusing on workplace experience will be central to adapting to new expectations and ensuring organizations can attract, engage and retain top talent. 

THE CHANGED WORLD OF WORK

Today’s workplace is still affecting organizations in different ways. For many, remote work has become the new norm, and flexible hours continue to redefine “the workday. “On the opposite end of the spectrum, where and when to work is being dictated to employees through return to office (RTO) mandates and hybrid work arrangements.  

There is a growing tension between employers and employees that didn’t exist before—and the power struggle over who decides where and when work is performed is coming to a head. Many remote workers simply won’t return, according to Work Design Magazine, 40% of remote workers would quit before complying with an RTO mandate. 

Workplace experience focuses on flexibility and visibility for all employees. It will be critical to design a workplace solution for office, hybrid, or remote teams, respectively, which is led by the workplace experience team.   

The workplace experience coordinators and manager must learn about the employees by speaking and interacting with them as well as working closely with human resources (HR) to understand the company culture in a meaningful way. 

SIMPLIFYING EXPERIENCES: WORKPLACE EXPERIENCES THAT SUPPORT EMPLOYEE'S WELL-BEING

The importance of simplifying experiences cannot be overstated, particularly concerning employee well-being. By curating experiences that break up the monotony of the workday and foster a sense of community, organizations can significantly enhance their employees' sense of belonging and loyalty.  

Surprise and delight initiatives, where unexpected gestures such as birthday celebrations or impromptu coffee breaks are orchestrated, play a crucial role in building trust and appreciation among team members. These curated experiences not only demonstrate a company's commitment to its employees' happiness but also build a culture of caring, which is business critical.  

Pop-up events serve as high-impact tools to boost workplace satisfaction, offering unique and temporary experiences that inject excitement into employees' routines. These experiences can also have a well-being focus like mindfulness or nutrition which can help bring the values of well-being to life among teams. 

Leveraging user-friendly technology to connect employees with on-demand services further streamlines their experience, enhancing efficiency and overall well-being. By simplifying workplace experiences through curated events and accessible technology, organizations can cultivate a positive and supportive environment that elevates the employee experience. 

By addressing every aspect of individuals' interactions with the workplace, organizations cultivate environments that not only foster engagement but also elevate the overall employee experience, leading to increased productivity and satisfaction. 

INCREASE PRODUCTIVITY: HARNESSING PRODUCTIVITY AND IMPROVING PERFORMANCE

Employers can cultivate a culture of productivity by leveraging workplace experiences that prioritize well-being and foster service excellence to elevate the employee experience.  

By offering services that support well-being such as access to mental health resources, wellness programs and ergonomic workstations, organizations can create environments that prioritize the physical and mental health of employees.  

THE OUTCOME

Crafting a fulfilling workplace experience involves optimizing all interaction employees have with their work environment—elevating the employee experience through service design. Regardless of where or when employees choose to work, employers can cultivate an environment that is both exceptional and memorable.  

A workplace experience that is positive and enriching helps retain top talent and fosters a community of brand advocates who attract others to join. By nurturing a workplace where individuals feel valued and connected, barriers between physical and digital spaces dissolve, fostering collaboration and synergy among teams. The result is a frictionless workplace that increases engagement, decreases absenteeism and pushes productivity to new heights. 

Reach out to our Enterprise Workplace Solutions team to learn more about how SPS can collaborate with you on a tailored solution that helps your organization unlock The Power of Possibility.