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TRANSFORMING BANKING OPERATIONS WITH OUTSOURCED BPS: WHAT YOU NEED TO KNOW

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NOW IS THE TIME TO DELIVER GROWTH GAINS AND EFFICIENCIES FOR YOUR BUSINESS

Right now, banking leaders globally face a critical challenge: reducing their operational costs while driving scalable, sustainable growth — all in the face of mounting technological and competitive pressures.

In our recent global study with Nelson Hall, 100 leading banks confirmed that revenue growth is their top strategic priority for 2025 — followed closely by cost optimization. But growth in today’s market requires more than efficiency. It demands transformation.

Rapid advances in technology and intensifying competition are accelerating the need for banks to rethink operational models — from core systems to customer-facing channels.

Banks consistently cited two major challenges: the complexity of running transformational programs in parallel with legacy operations, and the fierce competition for top digital and technology talent. Both are slowing progress toward innovation and growth.

Rapid advances in automation, AI, and digital platforms — combined with ongoing regulatory and market shifts — are forcing banks to accelerate their operational transformation. The banks we surveyed emphasized that improving transformation speed is essential to achieving better customer service and scaling their operations efficiently.

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Whitepaper

Transforming Banking with BPS

How strategic outsourcing addresses the current challenges for the Banking Industry worldwide.

14 April 2025

Why Forward-Thinking Banks Are Turning to Strategic Outsourcing

BPS is no longer just about reducing costs — it’s a catalyst for business agility, scalability, and innovation. Banks in our survey reported significant improvements across three core areas: faster time to market, greater operational efficiency, and enhanced customer experience.

By offloading non-core processes, banks were able to accelerate product launches, adapt to market shifts more rapidly, and redirect internal resources to high-impact innovation. BPS has become a key enabler in meeting evolving customer demands while supporting strategic growth objectives.

A KEY STRATEGIC LEVER FOR BANKING TRANSFORMATION

Top priorities for company leadership in the coming year

Outsourced BPS is the solution, as many banking executives reported they now regard outsourced BPS as a key strategic lever in transforming their banking operations. In fact, 51% of banks are already utilising outsourced BPS to achieve operational transformation beyond cost savings.

But operational transformation isn’t a one-off activity, it’s a series of ongoing actions. To remain competitive, banks must consistently improve key areas like payments processing speeds, customer experience and onboarding, and exception handling for digital payments. 90% of banks see BPS as a key strategic lever for achieving these goals. 

SCALE YOUR BUSINESS

SPS is a leading technology driven business transformation company helping 35% of the world’s largest banks automate their services and enhance the customer experience by supporting them along the entire value chain. 

This includes innovative on-site services as well as standard back-office processes such as onboarding, payment and securities transactions, loan applications, back-office system integration, classification of physical and digital documents, and customer service.

Get in contact and discover the Power of Possibility.

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