Legal
Delivering core business enablement alongside a frictionless digital experience
A SMART WORKPLACE EXPERIENCE THAT DRIVES BETTER BUSINESS OUTCOMES
SPS has been working in partnership with its legal sector clients for over 20 years, evolving with their changing needs and priorities while sharing our sector expertise and insights. As many law firms assess their options for a balanced evolution, SPS provides its clients in the legal sector with a holistic workplace experience.
Our commitment to delivering lasting success is demonstrated by our long-term partners in the legal space and our world-class NPS score of 80. The success of our clients is at the heart of everything we do, aligning to their values whilst delivering against our own: Clients first, delivering excellence and innovative thinking.
THE BENEFITS OF AUTOMATION FOR THE LEGAL INDUSTRY
Fee Earner Support
Practice Assistance / Case Management, Business Administration, Concierge.
Document Production
Word Processing and Quality Assurance, Contract Examiner / Review.
Legal Support Services
Reprographics, Digital printing, Case/Trial Bundles, Scanning services, Office Supplies...
Information Governance
On-site Records Management, Off-site Records Supplier Management.
Guest Services
Reception / Concierge, Switchboard / Telephony, Hospitality and Events Management.
CASE STUDIES
BENEFITS OF WORKING WITH SPS
SPS Smart 360° workplace offers the legal sector the opportunity to drive better business outcomes with a streamlined workplace experience. Our portfolio offers an end-to-end solution, helping to deliver:
- Reduced costs from leveraging a blended delivery model
- Efficiency driven by process re-engineering to improve staff to fee earner ratios
- Innovation through our continuous improvement program
- Alternative locations to reduce prime real estate costs
- Commercial flexibility and cost take out to increase PPEP
- Enhanced automation through technology integration
- Mature and tested methodology for transformation
- Proven best practice delivering enhanced service
- Ongoing access to industry expertise and innovation
- Wholesale document handling through off-site service delivery centres
- Global service delivery – consistency around risk management, compliance, performance and reporting
Case study
Print, records and mailroom management
Discover how a top UK law firm achieved £4.2M in savings through strategic outsourcing and innovation.
SPS creates a centralised support desk offering 24/7 assistance
After recognising the need for change in how secretaries supported fee earners, this legal firm undertook a review of its administration practices. The firm looked to
SPS to support the reorganisation, culminating in the creation of a Central Business Admin desk. One dedicated team now manages the majority of admin, reducing the manual workload and boosting fee earner productivity.
- The Challenge: The firm wanted to find a way for its fee-earners to prioritise dayto-day tasks by reimagining the support legal secretaries provide.
- The Solution: Building on an initial review, SPS integrated secretaries into hubs within each legal practice group, before developing a centralised admin team.
- The Benefit: With more effective admin support, the firm’s fee earners can now spend valuable time focused on their legal expertise and clients.
Case study
Leading Legal firm boosts fee earner productivity with optimised admin support
Boost legal productivity: 24/7 centralized admin support revolutionizes fee earner efficiency. Discover how.