BANKING

Our services improve the performance of business processes and efficiencies

IMPROVING PROCESS PERFORMANCE AND REDUCING COSTS

Up to 75% of manual processes in the banking sector can be automated. Data processing is often the backbone of modern banking and a significant driver of costs.

The use of legacy systems, combined with human "data processors" who are slower, more costly, and more error-prone than new digital alternatives, accounts for the bulk of data processing costs in financial institutions.

We support 35% of the world’s largest banks in automating their services by streamlining standard processes like address updates, credit card statements, back-office integration, email categorization, and customer service. Our work spans from supporting individual tasks to planning and executing full-scale digital transformation of processes.

Executive Summary

05 November 2024

OUR SOLUTIONS

SPS BANKING FACTORY

Experience has demonstrated that the augmentation of digital services and the implementation of automation technologies play a vital role in enhancing processes' efficiency and achieving superior cost management. Entrusting qualified partners with outsourcing can provide valuable assistance to banks.

Through the SPS Banking Factory, we provide customers in the financial sector with a wide-ranging array of services, encompassing products and support services, tailored and optimized to deliver an exceptional customer experience

LEARN MORE

digitale transformation-und die bank der zukunft

THE BENEFITS OF AUTOMATION FOR THE BANKING INDUSTRY

Customer on-boarding

The validation of account opening forms and legal/compliance requirements and the capture and verification of customer details within core banking systems.

Master Data maintenance

Capture and verification of all customer, account, market or security data (e.g. address changes, tax-relevant customer data, power of attorney requests).

Payments Processing

The data scanning and extraction from physical documents, exception & reject handling of transactions, validation of processing and compliance tasks...

Securities Processing

The validation of investment funds orders, capturing and verification of relevant information for back-office systems and the authorization of order settlement with counterpart and booking.

Credit Processing

End-to-end processing of credit and credit card applications, automated data validation against business rules, and online credit check for applicant data.

Customer Care Management

Processing and automated classification of unstructured and structured information, with artificial intelligence (AI) applied to incoming customer communication.

Finance and Administration

Through automated accounts payable (AP) and accounts receivable (AR) solutions, that turn the time-consuming, manual tasks of accounting into intelligent, automated processes.

Human Resources

Improve employee communication and experience through the electronic delivery of salary statements (ePayslip), travel expense management and reporting, etc.

GET IN TOUCH WITH OUR EXPERTS

Get in touch

BANKS DO NOT KNOW WHAT THEIR CUSTOMERS REALLY WANT

Business agility and quality control are crucial elements in today's fast-paced banking landscape. Our services empower you to adapt quickly to changing market demands and regulatory requirements, providing you with the flexibility to scale your operations efficiently.

Reduce processing costs
Improve customer experience and customer service
Reduce risks by standardizing processes
Improve business agility and quality control

Download our whitepaper and learn more about this case study!

Discover how banks can transform operations to meet evolving customer needs and expectations.

10 minutes

31 March 2023