chevron_left Events
Join us at The SPS Connected Summit to understand how to make an impact on your employee and customer experience to drive more value from your business.
This dynamic day will feature expert insights across the latest trends in workplace innovation, Business Process Services, and customer communications. You will hear thought-provoking discussions during interactive Q&A panels, explore cutting-edge technology from our partners, and gain insight into industry trends. Plus, if you register and secure a spot in time, experience the excitement of driving a high-performance vehicle on the test track at Mercedes-Benz World.
Learn from our lineup of speakers discussing how they have adapted their workplaces and business processes to meet shifting expectations and stay competitive. Choose from an agenda featuring exclusive workplace insights, or find out how businesses are using outsourcing to optimise their customer experience.
Agendas
We are offering two agendas you can choose from – one is focused on how to build an employee-driven, connected workplace to enable the very best in workplace efficiency. And the other agenda focused around the positive impact Business Process Services (BPS) can have on the customer experience.
All guests will receive the keynote address, before splitting into two groups to respectively engage with the agendas they choose - ensuring the most value is gained from a tailored experience.
Empowering People to Drive Business Success Workplace and the Connected Advantage
Learn how to strike a balance between building a productive work environment and growing expectations through employee feedback, expert insight and transformative ideas.
Move beyond the friction of the traditional office environment, prioritising experience to create a workplace that motivates and activates your most important assets - your people.
- 09:30Guests arrive & networking
- 10:30Welcome introduction from SPS
- 10:45Keynote address from Bruce Daisley
- 11:30Tea & coffee break
- 11:45The Connected Advantage
- 12:00State of the Workplace Report with WORKTECH Academy
- 12:20Q&A Panel
- 13:00Partner & Innovation Zone over lunch
- 15:00Driving & passenger ride experiences commence
- 16:00Event close and depart
Enhancing the Customer JourneyBPS and Customer Communications
Hear from businesses and suppliers on how they’ve used business process outsourcing to increase efficiency, reduce spend and prioritise the customer experience.
Today’s business landscape puts business leaders under pressure to optimise operations while managing rising costs.
- 09:30Guests arrive & networking
- 10:30Welcome introduction from SPS
- 10:45Keynote address from Bruce Daisley
- 11:30Tea & coffee break
- 11:45The Customer Journey
- 12:00Client Success Story
- 12:20Q&A Panel
- 13:00Partner & Innovation Zone over lunch
- 15:00Driving & passenger ride experiences commence
- 16:00Event close and depart
SPEAKERS
Bruce Daisley
LinkedIn Top Voice on Work & Workplace Culture
Bruce Daisley is one of the UK's most influential voices on fixing work, recognised as one of the world's top 10 voices on the future of work by LinkedIn. Bruce is widely published in titles like the Washington Post, Harvard Business Review, Wall Street Journal and The Guardian. His latest book, Fortitude, was described by the Financial Times as the 'best business book of the year'.
Previously he spent over a decade running Twitter and YouTube (the latter at Google) for Europe, leaving Twitter as its most senior leader outside of the US. Bruce runs the Apple number 1 Business Chart topping podcast Eat Sleep Work Repeat on work culture.
Joe Harrod
Co-founder, Signify Group
Joe Harrod offers a strong, positive perspective on the potential of Artificial Intelligence. Having worked in the field for over a decade—and through three “AI booms”—he explains why this wave is fundamentally reshaping research, creativity, media, politics and business. In 2017, Joe co-founded Signify Group, an ethical data science firm that is now the global market leader in using AI to detect and counter online abuse and disinformation.
With a front-row seat on the evolving governance of tech platforms now being disrupted by AI, he explains how search, social and ecommerce are preparing for an AI-powered future—and how brands should position for a world where business leaders and everyday consumers routinely seek guidance from AI.
Claire Ward
Chief Innovation Officer, SPS
Claire joined SPS UKI as Head of Solution Design in 2021, now leading several functions including marketing, bid management and solution design. Before joining the UKI leadership team at SPS, Claire held several senior positions in start-ups, scale-ups, and large PLCs, including technology businesses, healthcare service providers, and international publishing. She specialises in creating value through transformational change and innovation, and she is passionate about promoting diversity and inclusion in the workplace – including sponsoring the SPS Women’s network.
Nicole Mangarella
Head of Global Technology & Innovation, SPS
With 15+ years’ experience in technology design and implementation supporting business transformation, Nicole focuses on digital solutions that improve business outcomes. She specialises in software and innovation including AI, workflow automation and analytics, using site visits, reporting and audits to shape tailored recommendations.
Dr. Chesley Black
Senior Vice President, Global Workplace Experience Strategy & Innovation, SPS
A workplace and operational excellence leader with 25 years’ experience across global organisations, Fortune 500 companies and higher education. Prior to SPS, Chess was VP & Head of Workplace Management (Americas) at ISS Facility Services, and holds a doctorate in organisational leadership.
Christian Schierjott
Global Head of Business Solutions, SPS
Leader in digital transformation and innovation, Christian brings extensive experience in business transformation, operating model design, and large-scale change initiatives. His work focuses on translating emerging technologies—such as automation and AI—into practical, scalable solutions that improve efficiency, resilience, and long-term business performance across complex organizations.
Kasia Maynard
Head of Research and Editorial at WORKTECH Academy
Kasia Maynard is Head of Research and Editorial at WORKTECH Academy, where she leads global research on the future of work, workplace strategy, and emerging technologies. With a background in journalism and urban design, she brings a cross-disciplinary lens to workplace innovation. Kasia is also a Research Lead at Women in Innovation and was named in the Workplace Leaders Top 50 for 2024.
Don’t Miss Out on the Ultimate Driving Experience!
Sign up for our event and get the chance to experience the thrill of high-performance driving like never before!
Feel the raw power of an AMG as you take on our Handling Circuits, Dynamic Straight, and low-friction surfaces under the expert guidance of a Driving Specialist. Master precision driving, refine your skills, and even learn the art of power-sliding on our Wet Skid Facilities.
For those who crave adventure beyond the track, tackle steep inclines and deep water crossings in a state-of-the-art Mercedes-Benz G-Wagen on our 12-acre off-road terrain. With a specialist by your side, you'll experience the full capability of this legendary vehicle as you conquer every challenge with ease.
Looking for a front-row seat to the action? Enjoy a heart-pounding 15-minute passenger ride with one of our professional drivers and witness the track through their eyes.
Don't miss this exclusive opportunity — places are limited, so register now and put yourself in the driver’s seat!
Join the SPS Connected Summit 2026
Where Workplace Strategy Meets Intelligent Operations
After registration we will email you a confirmation, and will be in touch with further details about the event and driving experiences soon.